Shipping Policy

Order Processing & Dispatch

RockinRedFox is based in the United Kingdom and ships orders using tracked delivery services.

In-stock clothing and accessories are normally dispatched within 1 business day.

Orders placed before 1pm Monday to Friday will usually be dispatched the same working day where possible.

Orders placed after 1pm, at weekends or on UK public holidays will be processed on the next working day.

UK Delivery

UK orders are sent using tracked Royal Mail services.

Available delivery options and the current delivery charge will be shown at checkout.

Express Delivery

Express delivery uses a faster postal service from the date your order is dispatched.

Orders placed after 1pm will be dispatched on the next working day. Orders placed after the cut-off on Friday, at weekends or on public holidays will therefore not be dispatched until the next working day.

Delivery times provided by the courier are estimates and cannot be guaranteed by RockinRedFox.

Handmade & Made-to-Order RavenDreadz

Some RavenDreadz products are handmade or made to order.

The processing time for each handmade item will be shown on the individual product page and is in addition to the delivery time.

Please check the product description before ordering.

If an order contains both an in-stock item and a made-to-order RavenDreadz item, the order may be dispatched together once the handmade item is ready unless otherwise arranged.

International Delivery

RockinRedFox currently ships to selected international destinations.

International shipping is available to:

• United States
• European Union countries
• Switzerland
• Norway
• Canada
• Australia

Available shipping services and charges are calculated at checkout according to the destination and total shipment weight.

All international orders are sent using tracked delivery services.

We currently use a combination of Transglobal Express and Royal Mail, depending on the destination and service required.

United States

Orders to the United States are sent using a duty-paid Transglobal Express service.

Where applicable, import duties and taxes are calculated and collected by Shopify at checkout.

The shipment is then sent using a Delivered Duty Paid (DDP) service so the applicable import charges collected at checkout are paid as part of the customs process.

Customers should not normally be asked to pay the same duties or import taxes again when their parcel is delivered.

European Union

For orders to European Union countries, applicable duties and taxes are calculated and collected at checkout where required.

Orders are sent using a duty-paid service, which may be Royal Mail PDDP or a suitable Transglobal Express DTP/DDP service depending on the destination.

This is designed so that applicable import charges are dealt with before delivery rather than the customer receiving an unexpected customs bill when the parcel arrives.

Switzerland & Norway

Orders to Switzerland and Norway are currently available for parcels weighing up to 2kg.

Applicable duties and taxes are calculated and collected at checkout where required.

Orders are sent using a Royal Mail duty-paid international service.

Canada & Australia

Orders to Canada and Australia are sent using a suitable Transglobal Express duty-paid service.

Applicable duties and taxes are calculated and collected at checkout where required.

The shipment is then sent using a duty-paid service so that applicable import charges can be handled as part of the delivery process.

Duties, Taxes & Customs

For the international destinations currently supported by RockinRedFox, Shopify calculates applicable duties and import taxes using information including:

• The value of the products
• Product type
• Harmonised System (HS) tariff code
• Country of origin
• Destination country

Any applicable duties and taxes shown at checkout are separate from the shipping charge.

The shipping charge covers delivery, while any duties and taxes are calculated separately at checkout.

Although duty-paid delivery is used for these destinations, customs authorities retain the right to inspect parcels and customs processing can occasionally cause delays outside our control.

International Shipping Weight Limits

International delivery charges are based on the combined shipment weight.

Current maximum shipment weights are:

• United States — 5kg
• European Union — 5kg
• Canada — 5kg
• Australia — 5kg
• Switzerland — 2kg
• Norway — 2kg

If your basket exceeds the available shipping weight for your destination, a shipping option may not appear at checkout.

Please contact us if you would like to place a larger order and we can check whether an alternative delivery option is available.

Delivery Times

Delivery times shown by carriers are estimates.

International delivery may take longer because of customs processing, local postal networks, weather, public holidays or other circumstances outside our control.

Tracking information will be supplied once your order has been dispatched.

Incorrect Delivery Addresses

Customers are responsible for checking that their delivery address is complete and correct before placing an order.

RockinRedFox cannot be held responsible for orders delayed, returned or delivered incorrectly because an incorrect or incomplete address was supplied at checkout.

If you notice an address error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Returned or Refused International Parcels

If an international parcel is refused, unclaimed or returned because the customer supplied an incorrect address, any refund will be handled once the parcel has safely returned to RockinRedFox.

Original postage costs and any return charges incurred may be deducted from the refund where permitted.

Lost or Delayed Orders

If your tracking has not updated or your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate with the relevant courier.

Contact

For shipping or delivery questions, please contact:

Rockinredfoxltd@outlook.com

Please include your order number where applicable so we can help as quickly as possible.