Refund policy

𝗥𝗘𝗧𝗨𝗥𝗡𝗦 & 𝗥𝗘𝗙𝗨𝗡𝗗𝗦 𝗣𝗢𝗟𝗜𝗖𝗬

Last updated: 20 September 2026

────────────

𝗖𝗛𝗔𝗡𝗚𝗘-𝗢𝗙-𝗠𝗜𝗡𝗗 𝗥𝗘𝗧𝗨𝗥𝗡𝗦

We want you to be happy with your purchase from RockinRedFox. Eligible items may be returned if you change your mind.

You must contact us within 14 days of receiving your order to tell us that you wish to cancel or return an eligible item.

Where an order is delivered in more than one parcel, the applicable cancellation period will begin from delivery of the final item where required by law.

After notifying us of your return, the item should be sent back within 14 days.

To be eligible for a change-of-mind return, items must be unused and unworn, in their original condition, with original tags and packaging where applicable. Items must not have been altered, washed or damaged after delivery.

Please contact us before sending a return so that we can provide the correct return instructions.

────────────

𝗥𝗘𝗧𝗨𝗥𝗡 𝗣𝗢𝗦𝗧𝗔𝗚𝗘

For change-of-mind returns, the customer is responsible for arranging and paying for return postage unless applicable law requires otherwise.

This applies to both UK and international customers.

International returns should be clearly declared as returned goods on any customs documentation where required.

We strongly recommend using a tracked return service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, RockinRedFox will arrange or reimburse reasonable return postage.

────────────

𝗜𝗡𝗧𝗘𝗥𝗡𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗥𝗘𝗧𝗨𝗥𝗡𝗦

Customers in the United States, European Union, Canada, Australia, Switzerland and Norway may request an eligible return within the applicable return period.

International customers are responsible for the cost of returning change-of-mind items to the United Kingdom.

International return postage can be expensive, so customers are encouraged to check product descriptions, measurements and sizing information carefully before ordering.

Any applicable duties or import taxes connected with a refund will be handled in accordance with the original payment, Shopify and customs requirements where applicable.

────────────

𝗡𝗢𝗡-𝗥𝗘𝗧𝗨𝗥𝗡𝗔𝗕𝗟𝗘 𝗜𝗧𝗘𝗠𝗦

The following items cannot normally be returned for change of mind where permitted by law:

Personalised products.

Products made specifically to a customer's individual specifications.

Hair extensions or hair accessories supplied in sealed hygiene packaging where the hygiene seal has been broken after delivery.

Items that have been worn, altered or used beyond what is reasonably necessary to inspect them.

A product being handmade or made to order does not automatically make it non-returnable unless it has been personalised or made to the customer's individual specifications.

These exclusions do not affect your rights if an item is faulty, damaged or not as described.

────────────

𝗥𝗔𝗩𝗘𝗡𝗗𝗥𝗘𝗔𝗗𝗭

Custom RavenDreadz pieces made to a customer's individual specifications, including bespoke colour combinations, lengths, fittings or other personalised requirements, cannot normally be returned for change of mind where the applicable legal exemption applies.

Premade RavenDreadz products remain subject to the normal return rules unless a permitted hygiene exception applies.

Please contact us if there is a problem with a RavenDreadz item so that we can help.

────────────

𝗙𝗔𝗨𝗟𝗧𝗬, 𝗗𝗔𝗠𝗔𝗚𝗘𝗗 𝗢𝗥 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧 𝗜𝗧𝗘𝗠𝗦

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please include your order number, a description of the problem and photographs where appropriate.

We will provide an appropriate refund, replacement or other remedy in accordance with your applicable consumer rights.

────────────

𝗥𝗘𝗙𝗨𝗡𝗗𝗦

Once a return has been received and checked, we will confirm that the refund is being processed.

Refunds will be made to the original payment method and within the timeframe required by applicable consumer law.

For statutory cancellations where required by law, the original standard delivery charge will also be refunded.

If you selected a delivery service more expensive than our standard delivery option, the additional delivery upgrade cost does not have to be refunded where permitted by law.

Change-of-mind return postage is not refundable unless required by law.

────────────

𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗜𝗡𝗚 𝗕𝗘𝗙𝗢𝗥𝗘 𝗗𝗜𝗦𝗣𝗔𝗧𝗖𝗛

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible.

Where available, customers may also submit an eligible cancellation request through their customer account.

Orders that have already been dispatched will need to follow the applicable returns process.

────────────

𝗛𝗢𝗪 𝗧𝗢 𝗥𝗘𝗤𝗨𝗘𝗦𝗧 𝗔 𝗥𝗘𝗧𝗨𝗥𝗡

Please contact: Rockinredfoxltd@outlook.com

Include your order number and tell us which item you would like to return.

We will provide the appropriate return instructions.

────────────

𝗦𝗧𝗔𝗡𝗗𝗔𝗥𝗗 𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡 𝗙𝗢𝗥𝗠

You may use the following information to tell us that you wish to cancel an eligible order. You do not have to use this form and may contact us by email instead.

To: RockinRedFox Ltd

Email: Rockinredfoxltd@outlook.com

Registered office address: 138 Saint Marks Road, CH4 8DH, United Kingdom

I/We hereby give notice that I/We wish to cancel my/our contract for the following goods:

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Customer email:

Date: