Contact information

𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡

Last updated: 20 September 2026

𝗚𝗘𝗧 𝗜𝗡 𝗧𝗢𝗨𝗖𝗛

If you have a question about an order, product, delivery, return or RavenDreadz item, please feel free to contact us.

RockinRedFox Ltd

Email: Rockinredfoxltd@outlook.com

Address: 138 Saint Marks Road, CH4 8DH, United Kingdom

𝗢𝗥𝗗𝗘𝗥 𝗘𝗡𝗤𝗨𝗜𝗥𝗜𝗘𝗦

If your enquiry relates to an existing order, please include your order number so that we can find your details and help you as quickly as possible.

For delivery issues, please also include any relevant tracking information where available.

𝗥𝗘𝗧𝗨𝗥𝗡𝗦 𝗔𝗡𝗗 𝗥𝗘𝗙𝗨𝗡𝗗𝗦

If you would like to request a return, cancellation or refund, please contact us before sending anything back.

Please include your order number and details of the item you wish to return.

Full information can be found in our Returns & Refund Policy.

𝗙𝗔𝗨𝗟𝗧𝗬, 𝗗𝗔𝗠𝗔𝗚𝗘𝗗 𝗢𝗥 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧 𝗜𝗧𝗘𝗠𝗦

If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where appropriate so that we can help resolve the problem.

𝗥𝗔𝗩𝗘𝗡𝗗𝗥𝗘𝗔𝗗𝗭 𝗘𝗡𝗤𝗨𝗜𝗥𝗜𝗘𝗦

For questions about RavenDreadz products, custom pieces, colours, lengths or fittings, please contact us by email with as much information as possible.

For colour-matching enquiries, clear photographs taken in natural light can be helpful. Exact colour matches cannot always be guaranteed, but we can work with similar tones where possible.

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗘 𝗧𝗜𝗠𝗘

We aim to respond to enquiries within 24–48 hours.

Response times may occasionally be longer at weekends, on UK public holidays or during particularly busy periods.

𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡

RockinRedFox Ltd is a UK-based independent retailer specialising in alternative clothing, accessories and handmade RavenDreadz synthetic hair extensions and accessories.