Privacy policy

𝗣𝗥𝗜𝗩𝗔𝗖𝗬 𝗣𝗢𝗟𝗜𝗖𝗬
Last updated: 20 September 2026
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𝗢𝗩𝗘𝗥𝗩𝗜𝗘𝗪
RockinRedFox Ltd operates this website and online store.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise use our services.
Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products and services.
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𝗪𝗛𝗢 𝗜𝗦 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗟𝗘 𝗙𝗢𝗥 𝗬𝗢𝗨𝗥 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡
RockinRedFox Ltd is the data controller for personal information that we process for our own business purposes.
RockinRedFox Ltd
Company number: 16728206
Registered in: England and Wales
Registered office address: 138 Saint Marks Road, CH4 8DH, United Kingdom
Email: Rockinredfoxltd@outlook.com
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𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡 𝗪𝗘 𝗖𝗢𝗟𝗟𝗘𝗖𝗧
Depending on how you interact with RockinRedFox, we may collect information including your name, billing and delivery address, email address, telephone number where supplied, order and transaction information, products you view or purchase, account information, communications you send to us, and device, browser, IP address and website usage information.
We do not normally receive or store your complete payment card details. Payments are processed through Shopify and the relevant payment provider.
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𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗 𝗧𝗢 𝗣𝗟𝗔𝗖𝗘 𝗔𝗡 𝗢𝗥𝗗𝗘𝗥
When you place an order, certain personal information is required so that we can process payment, fulfil the order, arrange delivery, communicate with you and meet our legal obligations.
This may include your name, billing and delivery details, email address and payment information.
If you do not provide information necessary to complete your purchase, we may be unable to accept, process or fulfil your order.
Information used for optional purposes, such as marketing consent, is not required to make a purchase unless stated otherwise.
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𝗛𝗢𝗪 𝗪𝗘 𝗨𝗦𝗘 𝗬𝗢𝗨𝗥 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡
We may use your personal information to process and fulfil orders, take and verify payments, arrange delivery, provide tracking information, handle returns and refunds, respond to customer enquiries, maintain customer accounts, prevent fraud, meet legal and accounting obligations, improve our services and provide marketing communications where permitted.
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𝗟𝗘𝗚𝗔𝗟 𝗕𝗔𝗦𝗜𝗦 𝗙𝗢𝗥 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗜𝗡𝗚
Where UK or European data protection law applies, we process personal information using an appropriate legal basis.
This may include processing necessary to fulfil our contract with you, comply with a legal obligation, protect our legitimate business interests where those interests do not override your rights, or processing based on your consent.
Where processing is based on consent, you may withdraw that consent at any time.
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𝗦𝗛𝗔𝗥𝗜𝗡𝗚 𝗬𝗢𝗨𝗥 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡
We may share personal information with third parties where reasonably necessary to operate our business and provide your order.
These may include Shopify, payment processors, delivery and courier companies, IT and technical service providers, analytics or advertising providers where applicable, and professional advisers or authorities where required by law.
We only share information reasonably necessary for the relevant service or legal purpose.
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𝗦𝗛𝗢𝗣𝗜𝗙𝗬
Our store is hosted by Shopify.
Shopify processes personal information to provide and improve the ecommerce services that allow us to operate our store.
Information you provide through our website may therefore be processed by Shopify and its service providers.
Shopify may process information outside the United Kingdom or European Economic Area using appropriate safeguards where required.
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𝗣𝗔𝗬𝗠𝗘𝗡𝗧𝗦
Payments are processed securely through Shopify Payments and/or other payment providers made available at checkout.
Payment providers may process information necessary to complete and protect your transaction.
RockinRedFox does not normally receive your full card number or card security code.
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𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗔𝗡𝗗 𝗖𝗨𝗦𝗧𝗢𝗠𝗦
When you place an order, we may provide your name, delivery address, contact details and relevant order information to delivery companies so your parcel can be delivered.
For international orders, information may also be provided to carriers, customs authorities or other organisations involved in international delivery and customs clearance where required.
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𝗖𝗢𝗢𝗞𝗜𝗘𝗦 𝗔𝗡𝗗 𝗪𝗘𝗕𝗦𝗜𝗧𝗘 𝗨𝗦𝗔𝗚𝗘
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and provide marketing or advertising features where applicable.
Some cookies are necessary for the website and checkout to function correctly.
Optional cookies will be handled according to the consent choices available on our website where required by law.
You can also control cookies through your browser settings, although disabling necessary cookies may affect how the website works.
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𝗠𝗔𝗥𝗞𝗘𝗧𝗜𝗡𝗚
Where you have signed up to receive marketing from us, we may contact you with information about products, offers or store updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
Unsubscribing from marketing does not prevent us from sending essential communications relating to an order or customer service enquiry.
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𝗧𝗔𝗥𝗚𝗘𝗧𝗘𝗗 𝗔𝗗𝗩𝗘𝗥𝗧𝗜𝗦𝗜𝗡𝗚 𝗔𝗡𝗗 𝗗𝗔𝗧𝗔 𝗦𝗛𝗔𝗥𝗜𝗡𝗚
Depending on the services enabled on our store and your location, Shopify or advertising partners may use information about your interaction with our website to help provide personalised